Solved: Lennox iComfort Thermostat Error Codes 411, 225 and 31

May 18, 2022

When something’s wrong with your HVAC system, one of the first places to look is your thermostat. Most models use a digital display that will show a specific numerical error code. This error code can be used to help diagnose the problem and streamline the troubleshooting and repair process for HVAC systems like your furnace.

This is even simpler with smart thermostats like the Lennox iComfort model. Let’s review three serious error codes—411, 225 and 31—to find out what the problem is. We’ll also cover what steps your technician will take to resolve the problem, and the potential costs to do so.

Solving Error Code 411

Error code 411 is an urgent priority to take care of. You’ll see this error code appear when the outdoor unit’s low-pressure switch malfunctions five times or more throughout one heating or cooling cycle. Since this error code involves the outdoor unit, it can be involved with your air conditioner. Each time the low-pressure switch opens incorrectly, the error count increases. Once it reaches five strikes, the thermostat automatically shuts down the outdoor unit. This is called a lockout and is a safety feature designed to minimize damage.

Fixing the Problem

A technician will inspect the system charge using several methods, as the issue could be with the switch’s power connections instead of the low-pressure switch on its own. Once the cause has been determined, technicians can reset the outdoor unit by placing it in test mode or by resetting low-voltage power. Once the issue is taken care of, the error code should automatically clear.

Estimated Repair Cost

Swapping out a low-pressure shutoff switch might depend on the specific model of your outdoor unit. You may expect to pay between $200 to more than $600 depending on parts and air conditioning repair costs. The shutoff switch itself costs an average of $30 to $150.

Clearing Error Code 225

Error code 225 is specific to your furnace, particularly the high-pressure switch. This switch is a safety feature that releases excess pressure within the furnace, such as when airflow is obstructed. When this error code shows up, it means the pressure switch won’t close. Without consistent airflow and pressure, the furnace won’t run as efficiently.

Fixing the Problem

The technician will watch the high-pressure switch to see how it functions. They’ll measure the pressure while it [attempts|tries]50] to close during a heating cycle as well as its standard operating pressure. If they notice a problem, an obstruction preventing airflow is the most common culprit. There are several places to look, such as the vent and combustion air inducer. Technicians will inspect both these components as well as the condensate drain to locate the blockage.

Estimated Repair Cost

Because there are a few places to look before an obstruction can be found, labor costs should be considered when resolving error code 225. Ultimately, the final cost of this furnace repair will depend on where the problem is found as well as how long it takes the technician to identify the source.

Resolving Error Code 31

Seeing error code 31 on your thermostat means it hasn’t been able to communicate with your furnace for more than three minutes. Multiple components communicate with the thermostat, so you can find this error code when any of them malfunction or fail. Most of the time this can be traced back to an electrical problem, like damaged wiring or a loose connection.

Fixing the Problem

A technician can review all the connections and wiring of the communicating components of your furnace. They will test voltages and wiring ohms since especially high resistance can lead to a disconnection. With a special tool called a multimeter, technicians can find out where the disruption originated from. Sometimes this is the furnace’s float switch, a component that shuts off the furnace when the condensate drain pan is too full.

Estimated Repair Cost

With multiple possible causes, it can be difficult to gauge the total repair costs of error code 31. Technicians will inspect the float switch to rule it out before systematically reviewing electrical wiring and connections. If the cause is damage or a failed component, replacement part costs should be included. You might expect to spend anywhere from $200 to more than $800 for higher-range models.